The Pictou West Food Bank is committed to operating with dignity, respect, fairness, and accountability in alignment with the Ethical Food Banking Code established by Food Banks Canada.

Our organization adopts and adheres to the Ethical Food Banking Code and ensures that all individuals involved with the food bank understand and commit to these principles.

To learn more about this, check out Ethical Food Banking Code – Food Banks Canada
https://foodbankscanada.ca/resources/ethical-food-banking-code/

Accessibility Statement

This statement was last updated on May 1st, 2026

The Pictou West Food Bank is committed to providing an accessible and welcoming environment for individuals with disabilities.

The organization will:

• Provide services in a manner that respects dignity, independence, and equal opportunity.
• Make reasonable efforts to identify, prevent, and remove barriers to accessibility.
• Provide reasonable accommodation for individuals with disabilities whenever possible.
• Ensure communication and service delivery practices are inclusive and respectful.
• Maintain publicly available policies and procedures regarding accessibility.
• Regularly review accessibility practices to ensure continued compliance with applicable legislation and organizational values.

No individual will be denied service or treated unfairly due to a disability.

Complaint Process

At Pictou West Food Bank, we are committed to providing respectful, fair, and compassionate service. If you have a concern, suggestion, or complaint, we want to hear from you.

How to share a concern

You can speak to a volunteer or team member at any time.

Or you can:

Ask to speak privately
Submit a written complaint
Ask for help if you need support sharing your concern

What you can expect

We will listen respectfully
We will respond as soon as possible
You will receive a response within 10 business days
Your privacy will be respected

Safe & Respectful

You can make a complaint without fear of retaliation.

Your feedback helps us improve our services for everyone.

If your concern is not resolved, you may contact:

Food Banks Canada – Customer Experience Hotline
📞 1-877-280-0329
📧 complaints@foodbankscanada.ca

Requests, Issues, and Suggestions

If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:

[Name of the accessibility coordinator]
[Telephone number of the accessibility coordinator]
[Email address of the accessibility coordinator]
[Enter any additional contact details if relevant / available]